Privacy Policy & Cookies

VoIPinclusive and GDPR

The following sets out how VoIPinclusive complies with GDPR (General Data Protection Regulation), which covers privacy and data protection.

VoIPinclusive takes your privacy very seriously and we have robust security and privacy procedures in place to protect your data.

What information do we collect?

We only hold information supplied during the sign-up process, such as your name, address, contact information, and information about the services you provide.

We do not collect any additional data other than what we need to provide you with our telephony services.

All the data we hold on your business is available for you to view inside your account – we do not hold any additional information outside of this.

We do not sell your data or share it with anyone outside VoIPinclusive and Callagenix.

What do we do with the information we gather?

We only use the information you have provided to deliver the services you have selected.

As we do not use your details for promotional purposes, we do not require your explicit consent to contact you, as all communication is covered by the legitimate interest of both us and yourselves, being that we need to use the data you have provided in order to provide the services you have chosen to receive.

The information we hold on you is available to view in your account at any time.

You also have the right to be forgotten. You can ask us to delete the information we hold on you at any time and we carry this out as soon as practical, usually within 24 hours. This will also close your account.

Securing Your Data

VoIPinclusive is committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering and storing personal information. Access to your information is only provided to staff who require it to manage your account.

What we collect?

Through the use of contact forms, call back requests and newsletter sign-ups, we may collect, but are not limited to, the following information:

  • Name and company name
  • Contact information, including address, email address and phone number
  • Documents to verify your identify and address

For some services, such as the Answerphone and Call Recording add-ons, we store call recordings for a specified time. This can vary depending on the service and your requirements. Please contact us for more information.

We also store call log records, which are provided as a service and can be viewed in your account.

What do we do with the information?

We require the aforementioned information solely in order to understand your needs and provide you with a services you require.

General Privacy Policy

This privacy policy sets out how VoIPinclusive uses and protects any information that you give when you use this website.

VoIPinclusive is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

VoIPinclusive may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from: 31st July 2014

What we collect

We may collect the following information:

Your email address: if you request our free guide to VoIP we will use it to send you a copy by email. We will also send you our short follow up course on VoIP through regular emails, then occasional follow up emails after that. You can unsubscribe at any time by clicking the link included at the end of each email.

We also use Google Analytics to anonymously collect information about visitors to our site. This includes information on the length of visit, which pages were visited, where visitors came from (e.g PPC, organic search, direct, etc.) and which device type / browser were used. This information is not used to identify individuals.

We sometimes also use cookies to create remarketing lists to enable us to potentially show you targeted ads on the Google Display network at a later date.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail (if you choose to share these with us). We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these type of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these type of cookies on your device.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organizations.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. Typically this will only be the email address you entered to receive our guide to VoIP, unless you have contacted us to enquire about our services.

A small fee will be payable.

If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Our full Terms & Conditions can be found here