What’s Included

VoIPinclusive is the simple way to fix your phone charges whilst still benefiting from a fully featured phone system.

Here’s what’s included in the package:

1. Your calls.

All calls to UK landlines and mobiles up to 30 minutes in duration are included in your monthly package. International calls to 100+ countries are also included (up to 30 mins duration).

The exceptions to this are calls to 07 personal numbers, 08 local and national rate numbers (e.g. 0845, 0870), and 09 premium rate numbers, which are charged at the rates shown on this page.

We operate a fair usage policy, designed to protect us from abuse. Most regular businesses will never have an issue with this. The fair usage policy is in place to stop very high usage businesses, such as call centres, taking advantage of the low rates by using the service non-stop for hours every day. If you run a call centre or similar, we can still help you by putting together a different package – please give us a call to discuss your requirements.

2. All Equipment & Hosted PBX

Gigaset A510H HandsetThere’s no need for you to buy an expensive pbx and handsets as we supply all your equipment included as part of your monthly payment.

We provide the phones, a router and the required number of base stations.

Gigaset N300 IP Base StationIn addition, we provide you with a fully featured hosted switchboard. This is an easy to use virtual pbx you can use to manage all your numbers, extensions and services. From a few simple voicemail boxes, to a complex phone menu system with hunt groups and time of day services, you can use your virtual switchboard to create your perfect phone system.

Here are just some of the features of our virtual switchboard:

  • Ability to handle thousands of calls per hour.
  • Fully customisable message prompts
  • Up to 10 options per switchboard menu (0 to 9).
  • Ability to record and archive inbound and outbound calls.
  • Company and individual voicemails.
  • 24-hour automatic call answering.
  • A list of callers’ numbers can optionally be created.

3. A hosted phone number

When you sign up with VoIPinclusive, we’ll give you a new phone number for free. This can be a regional number (01 or 02) or a non-geographic 0333 number (or an 0300 number if you’re a registered charity or not for profit organisation). Alternatively, you could choose an 0844 number and earn 2p/min every time someone calls you. Other number choices are available at a small extra charge if you’d rather have, for example, an 0800 or 0870 number etc. Please contact us for details.

Use your existing number

If you’d rather keep your existing number that’s fine too – you can either forward your calls on to our services, or else port in up to 5 numbers from BT for only £15/month.

4. Broadband

Your broadband service is also included in your monthly payment. Before starting your service we check to make sure you have enough bandwidth to handle VoIP on your line. Click here to see if you are eligible.

5. Installation

We will install your system at one of your sites included in your set up fee. If you have more than one site, we’ll show you everything you need to know to get set up at your other locations too. Alternatively we can set up the service at your other sites for an additional fee.

6. Support

Full support is included. We’re always at the end of the phone for you if you need us. We don’t charge for support and we don’t use a premium line to call us on.

7. Online Management Portal

Our flexible and secure online management control panel gives you full control over your telephone system. Once logged in, you can change many aspects of this system with a click of a mouse.

What’s NOT Included?

1. Calls to 070, 08, 09 numbers

There are additional charges for all calls made to local and national rate numbers (e.g. 0845, 0870), 070 personal numbers and 090 premium rate numbers. Full details of call charges can be found by clicking here.

2. Some international numbers

Although most international calls are free, some may not be included. For more details click here.

3. Calls over 30 minutes in length.

All calls under 30 minutes duration are free, but if you go over this you will be charged from that point on. Of course, you could always hang up and then call back straight away.

4. Number porting

For £15/month you can port in up to 5 numbers from BT and use them with your VoIP service.