By registering with VoipInclusive Limited, the User agrees to the following Terms & Conditions of Service. Users who have not purchased a service are only bound by the relevant terms and conditions applicable to becoming a VoipInclusive Ltd. user and testing the services.
VoipInclusive Ltd. Services are owned and operated by Callagenix Ltd, and are provided to business users under the ‘Terms & Conditions’ herein. Unless otherwise agreed, VoipInclusive Ltd. may at any time modify the ‘Terms & Conditions’ without any prior notice. Any such changes will be displayed on the VoipInclusive Ltd. website at URL www.VoipInclusive.com or any subsequent URL as VoipInclusive Ltd. may determine. Your continued use of the Service (as defined below) thereafter will constitute acceptance of such changes. The ‘Terms & Conditions’ and the User’s registration information are the complete agreement between the User and VoipInclusive Ltd. regarding this Service, and supersede any other prior agreements or communications between VoipInclusive Ltd. and the User.
“Service”, shall mean the Services provided by VoipInclusive Ltd. under this agreement which are more particularly set out under the page headings VoipInclusive Ltd. Services on the VoipInclusive Ltd website and the Testing Service.
‘User’, shall mean a person who has been through Registration and has been accepted as a User by VoipInclusive Ltd
‘Registration/Register’, This means the process of applying for A User Account with VoipInclusive Ltd. and agreeing to these terms and conditions.
‘Account Operating Balance’, This displays the current status of funds you have in your User Account to purchase the rental of the service, telephone numbers and any call minutes you may use. ‘Operating Vouchers’, This is the means by which you add funds to your Account Operating Balance by purchasing vouchers with a credit card, bank transfer or direct debit.
‘Automatic Operating Voucher’, This is an automatic means by which (if selected) additional Operating Vouchers are purchased when your Account Operating Balance falls below a predetermined level. ‘Resellers’, shall mean the person, persons or organisations introducing Users to the Service. ‘Network Provider’, shall mean the company or organisation delivering your existing telephone service, e.g. BT. ‘PSA - Phone-paid Services Authority’ Previously known as PhonePayPlus, and before that known as the Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS) is the Premium Rate Phone Services regulator for the United Kingdom.
‘Charges’, means the charges in respect of the Services, including telephone numbers ‘Rental Period’, means the duration for which a service including the telephone number is hired and as indicated by the User when ordering operating vouchers to pay for Services; ‘User Account’, an account set up by VoipInclusive Ltd from which User pays for Services. ‘Testing Service’, means the free trial of Services which the User can undertake prior to purchasing Services and as further detailed below;
All telephone numbers provided by VoipInclusive Ltd. are rented to the User for their sole dedicated use for their selected Service, for the duration of the Rental Period as selected and paid for by the User, with the exception of: Users who participate in the Testing Service VoipInclusive Ltd. When there are insufficient funds to cover the service rental charges the service will stop and the Users Telephone number will be suspended for a period of 30 days after which time the numbers will be quarantined for a period of 12 months when they will become available for re-use by another user. Users who wish to reuse suspended or quarantined telephone numbers must contact VoipInclusive support. A £10 reconnection charge may be applied for each number reconnected. The network providers reserve the right to change telephone numbers as and when specified by OFCOM.
Users acknowledge and agree that the Services and any necessary software used in connection with the Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Except as expressly authorised by VoipInclusive Ltd., Users agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Services or the software, in whole or in part.
Users agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services, or any benefits of being a VoipInclusive Ltd. User.
Users agree not to use the Service to transmit or receive any material which would contravene the laws of the United Kingdom (which, without prejudice to the generality of the foregoing, shall specifically include conduct contrary to the COMPUTER MISUSE ACT 1990 or the TELECOMMUNICATIONS ACT 1984, or the DATA PROTECTION ACT 1998, or the PHONE-PAID SERVICES AUTHORITY code of practice or the lawful requirements of any existing or future regulatory body. ANY BREACH OF THE ABOVE WILL RESULT IN THE TERMINATION OF ALL VoipInclusive LIMITED SERVICES TOGETHER WITH USER ACCOUNTS AND MAY AS A CONSEQUENCE RESULT IN CRIMINAL PROSECUTION.
USERS EXPRESSLY UNDERSTAND AND AGREE THAT VoipInclusive LIMITED OR ANY OF ITS SUBSIDIARIES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF VoipInclusive LIMITED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OF OR THE INABILITY TO USE THE SERVICE. (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES (ii)ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE. (iii) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA. (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.
All notices to you will be made via email to your email address in your user account or by posting on the User Login screen. VoipInclusive Ltd. may also provide notices of changes to the Terms & Conditions or other matters by displaying notices or links to notices on the VoipInclusive Ltd. Web site.
Users agree that they will not use the Service for any illegal purpose, for the transmission of information that is libellous, unlawful, harassing, abusive, threatening, harmful, vulgar, defamatory, obscene, pornographic, or infringes a third party's rights nor will they use the Service in any way that may infringe a third party's rights, the laws governing, but not exhaustively covering, copyright, intellectual property rights, trademarks, pornography, or any other material that is slanderous, defamatory or might cause offence in any way. Nor will the User use the Services in any which may breach the PHONE-PAID SERVICES AUTHORITY or OFCOM rules and regulations.
Users agree that they will not use the Service in such a manner that is inconsistent with these Terms & Conditions or engage in any action that might be considered System abuse in the opinion of VoipInclusive Ltd.; these include but are not limited to: 1. Attempting to take unfair advantage in terms of the Services offered by redirecting calls to unapproved destinations, unauthorised access attempts or artificial inflation of call traffic. 2. Attempting to circumvent Codes, User authentication or security of any host, network, or User Account on VoipInclusive Ltd. or its authorised partners systems. 3. Attempting, in any way, to interfere with, cancel or deny Service to any other VoipInclusive Ltd. Users or resellers.
The User accepts responsibility for the following; To obtain all necessary permissions to use and pay for the Services selected, to receive, download, upload, display, distribute or execute other programs or perform other works. This Service is provided to individuals who work for or represent Users BY COMPLETING THE REGISTRATION PROCESS, YOU ARE STATING THAT YOU ARE ELIGIBLE FOR AN ACCOUNT AND THAT YOU AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS OF THE SERVICE.
Users agree to provide true, accurate, correct and complete information, which Users are required to provide when Registering as a User and to amend such User details immediately that there are any changes to such information. Users agree not to impersonate any other person or entity or to use a false name or a name that the User is not authorised to use. If the User is accepted, they will be forwarded a user name and password to the email address specified in the Registration process. The User is allowed to select a user name of their choice, although VoipInclusive Ltd. reserves the right to modify such or provide the User with a user name of VoipInclusive Ltd. choice if, in its sole opinion, such user name infringes or violates the rights of any person or third party or is defamatory, offensive or is in any other way improper or inappropriate. VoipInclusive Ltd. reserves the right to terminate the Services and the User's Account if any information provided by the User in the Registration process is untrue, inaccurate or out-of-date. When using the Service Users have sole responsibility for maintaining the security and confidentiality of all passwords, User names, PIN numbers or security access codes ("the Codes").Users accept total responsibility for these Codes and for any consequence of these Codes being divulged. Users are also obliged to pay the applicable charges for calls to help line and any charges for changing the Codes. Failure to do so will be considered a breach of these Terms & Conditions. VoipInclusive Ltd. reserves the right to decline application to Register as a User of the Service, in its sole discretion.
VoipInclusive Ltd. does not claim ownership of the content placed on any of its Services created by a User. By submitting content to VoipInclusive Ltd. for inclusion in its Services, the User grants VoipInclusive Ltd. the world-wide, royalty-free, and non-exclusive licence to reproduce, modify, adapt and publish the content solely for the purpose of running and promoting the User's Service. Users acknowledge that VoipInclusive Ltd. does not pre-screen content, but that VoipInclusive Ltd. and its operators shall have the right (but not the obligation) at their sole discretion to refuse to accept or remove any content that is available via the Service. Without limiting the foregoing, VoipInclusive Ltd. and its operators shall have the right to remove any content that violates the Terms & Conditions, or is otherwise objectionable to VoipInclusive Ltd.
Users may, on 30 days notice to VoipInclusive Ltd terminate their User Account with VoipInclusive Ltd. at any time.
TERMINATION OF USER ACCOUNT BY VoipInclusive LIMITED
VoipInclusive Ltd may immediately terminate User Accounts and Services at any time in the event that a User breaches any of these Terms & Conditions. In the event that a User Account is terminated for breaching these Terms & Conditions; VoipInclusive Ltd. will give no refund of Charges or call revenue accrued in the operating balance. VoipInclusive Ltd. may also, at its sole discretion, and, at any time, discontinue the provision of any of its Services or any part thereof, with or without notice. VoipInclusive Ltd. reserves the right to terminate a User Account or Services without notice in the event of a failed, returned or rejected payment by the user or if a User's card issuer seeks return of payments previously made to VoipInclusive Ltd. or any of its agents, affiliates or resellers, when VoipInclusive Ltd. in good faith believes Users are liable for the Charges. Such rights are in addition to and not in lieu of any other legal rights or remedies available to VoipInclusive Ltd. All Charges due to VoipInclusive Ltd. must be paid in full by your card issuer immediately on presentation by VoipInclusive Ltd.
If a User's User Account is terminated for any reason, Users can only be reRegistered at the sole discretion of VoipInclusive Ltd. To be reRegistered, you must complete the full Registration process and agree to abide by the applicable Terms & Conditions, including full payment of any Charges.
“We were initially quoted thousands of pounds from a local Telecommunication supplier, but for a small set-up figure and fixed monthly costs we were able to get all our lines, phones, numbers and best of all our calls.”
“taking full advantage of the all Inclusive bundles that in turn allow our budgets to be managed much better. Excellent service and support and a good reliable product with clear speech in both directions.”